Frequently Asked Questions
How the Monitoring System Works
Does the SmartSnugg Monitoring App work on both IOS and Android?
Yes on IOS but No on Android as of Nov 2023
Currently, the SmartSnugg App is only available on Apple IOS devices.
Unfortunately due to Google's recent Android user updates, our previously functioning Android App has experienced an error on connecting that we are investigating and rectifying. Until corrected, we can only support Apple clients at this stage.
We are committed to relaunching our Android App as soon as we can.
Do I need Wi-Fi to use the system?
Yes, at the moment the system will only work by sending data over Wi-Fi.
Can the SmartPebble send data to my phone using Bluetooth?
No, at this stage that is not an option but it is something we plan to introduce in the near future.
What happens if I have poor Wi-Fi?
The system works best with a consistent Wi-Fi network. The speed of the network does not have much impact as the data volume is low but if the system suffers from frequent dropouts, this will mean that some of the data may be delayed or even lost during those dropout times. If this is happening for more than 5 minutes, you will be notified through your app.
Does the system work for multiple children?
The app is designed to support multiple children per user account. This means that if you want to monitor several children simultaneously, you can do that through the one dashboard.
How many people can be part of a care team?
You can add as many people as you like to the care team. This can include your partner, grandparents, babysitters, etc.
Can two or more carers view a live sleep session simultaneously?
Primary account holders are able to see any live sessions that are running for the children associated with an account. Other members of the care team can only see sessions that they have started. For example, a babysitter can view a session when she is looking after your child but would not be able to access the account and see a live session that you have started.
Do I have to leave the app screen open to get alerts and notifications?
You do not. You can use your phone as you would normally and if there is an alert or notification, you will receive both visual and audible notifications.
If my phone is on silent or I miss an alarm for some reason, what will happen?
The app is able to override your settings to send you the alarm. If for some reason you miss the alarm, you will receive an automated phone call from SmartSnugg. You can select how long after the missed alarm you receive the phone call.
How many different alerts and notifications are there in the app?
There are alerts for ‘too hot’, ‘too cold’, ‘position’, ‘temperature differential’, and ‘offline’. You can turn one or all of these off. You can also decide whether to receive alerts and/or notifications in relation to each of these. The position alerts and notifications give you information on whether your child is on their tummy, left side, or right side. You can turn any of these on or off, or just receive notifications.
How accurate is your data?
Temperature readings in the SmartPebble and SmartBridge are accurate to within +/- 1 degree. There may be a period of adjustment at the beginning of a sleep session whilst the thermocouple adjusts to the ambient temperature within the SmartSleeper. If there is a very large temperature difference, this can take a little while so we recommend that you avoid leaving the SmartPebble in hot or cold areas between sleep sessions.
Is SmartSnugg a medical device?
No, it is not a medical device. We have made every effort to ensure that it is accurate and reliable but it is not designed for therapeutic use and should not be relied upon as such.
Do I still need to check on my child?
Yes, you do. The SmartSnugg System is a tool for you to use but is not designed to replace the need for you to check on your child from time to time.
Do I need one SmartPebble for each SmartSleeper?
You can have a single SmartPebble and just move it between SmartSleepers that you own. We designed it this way to make the system as cost-effective as possible but the system is also flexible and so you could have a SmartPebble for every bag or just a couple that you put into bags that you are using over a season.
SmartSleepers & SmartBlankets
Do you offer SmartSleepers and SmartBlankets for sale without the monitoring system?
Yes, you are welcome to buy the SmartSleepers and SmartBlankets for use on their own.
Will you offer SmartSleepers and SmartBlankets in more colours?
We have plans to introduce Sage, Mist, and Lavender colours to our range later in 2020 when we also plan to bring out further colour options for the SmartBlankets.
Will you offer SmartSleepers and SmartBlankets in more TOGs?
Yes, in late 2020 we will offer a 0.2 SmartSleeper and for winter 2021, we will offer a 3.5 TOG SmartSleeper and SmartBlanket.
What is a TOG rating?
A TOG rating is a way of measuring the thermal properties of a garment. A high TOG rating indicates that the garment will be better at retaining heat. For example, a thin cotton sheet might be 0.2 TOG and a thick doona might be 3.5 TOG.
Shipment & Delivery
Does SmartSnugg ship outside of Australia and New Zealand?
Not at this stage but we plan to launch the product very soon in North America and Europe so if you are interested in receiving notification when that happens, please subscribe to our newsletter.
Is there a risk that my pre-order may be delayed?
As of July 2020, all electronics have been manufactured and are being shipped to Australia. The SmartSleepers and SmartBlankets are already being manufactured and projected delivery dates are based on information from our manufacturing partners, in whom we have every confidence.
What will happen if my pre-order is delayed?
Should there be a delay in getting the product to you, we will offer to refund your money in full, no questions asked. However, we will also be happy to provide you with a larger size bag (should you need it) and a discount code so that you can save money on your next SmartSnugg purchase.
What safety standards do you adhere to?
We have made every effort to ensure that the product is safe and have designed it in accordance with the Australian/New Zealand and European safety standards. If you would like more information on this, please contact us directly.
Can the SmartPebble be removed from the SmartSleeper by my child?
It is very unlikely. The SmartPebble is enclosed within a pouch which is itself zipped into the SmartSleeper. Even an older child would find it difficult to remove the SmartPebble.
Are the SmartSleepers and SmartBlankets safe to wash?
Yes, both can be machine washed. We recommend washing them on a gentle cycle and drying them in the shade to extend their life.
Are the materials used in the SmartSleeper and SmartBlanket safe?
We use only the highest quality materials and these have been tested to ensure that they are free from harmful chemicals.
Is there any risk of the SmartPebble overheating?
No, the SmartPebble does not produce any heat itself. It is a passive device that simply monitors temperature and movement.
Is the radiofrequency emission from the SmartPebble safe?
The SmartPebble uses a very low level of radiofrequency energy to communicate with the SmartBridge. This level is well within international safety standards for electronic devices.