Smartstarter Kit

Temperature readings in the SmartPebble and SmartBridge are accurate to within +/- 1 degree. There may be a period of adjustment at the beginning of a sleep session whilst the thermocouple adjusts to the ambient temperature within the SmartSleeper. If there is a very large temperature difference, this can take a little while so we recommend that you avoid leaving the SmartPebble in hot or cold areas between sleep sessions.

It is very unlikely. The SmartPebble is enclosed within a pouch which is itself zipped into the SmartSleeper. Even an older child would find it difficult to remove the SmartPebble.

Yes, both can be machine washed. We recommend washing them on a gentle cycle and drying them in the shade to extend their life.

We use only the highest quality materials and these have been tested to ensure that they are free from harmful chemicals.

The SmartPebble uses a very low level of radio frequency energy to communicate with the SmartBridge. This level is well within international safety standards for electronic devices.

A TOG rating is a way of measuring the thermal properties of a garment. A high TOG rating indicates that the garment will be better at retaining heat. For example, a thin cotton sheet might be 0.2 TOG and a thick doona might be 3.5 TOG.

We have made every effort to ensure that the product is safe and have designed it in accordance with the Australian/New Zealand and European safety standards. If you would like more information on this, please contact us directly.

No, the SmartPebble does not produce any heat itself. It is a passive device that simply monitors temperature and movement.

You do not. You can use your phone as you would normally and if there is an alert or notification, you will receive both visual and audible notifications.

There are alerts for ‘too hot’, ‘too cold’, ‘position’, ‘temperature differential’, and ‘offline’. You can turn one or all of these off. You can also decide whether to receive alerts and/or notifications in relation to each of these. The position alerts and notifications give you information on whether your child is on their tummy, left side, or right side. You can turn any of these on or off, or just receive notifications.

The app is able to override your settings to send you the alarm. If for some reason you miss the alarm, you will receive an automated phone call from SmartSnugg. You can select how long after the missed alarm you receive the phone call.

Currently, the SmartSnugg App is only available on Apple IOS devices. 

Unfortunately due to Google's recent Android user updates, our previously functioning Android App has experienced an error on connecting that we are investigating and rectifying. Until corrected, we can only support Apple clients at this stage. 

We are committed to relaunching our Android App as soon as we can.